Returns & Exchanges

At Groove®, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return and exchange policy on all eligible items. Please ensure products are in their original, unused condition with all packaging intact to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, a prepaid shipping label will be sent to your email; simply print it out and attach it securely to your package.

• 3.
  Ship the Item

  Drop off your package at any authorized carrier location, ensuring that all original tags and accessories are included inside the box.

• 4.
  Receive Your Refund

  After our warehouse team inspects your returned items, your refund or exchange will be processed within 5 to 7 business days.